Our recent survey revealed that people are skeptical about online shopping because they fear getting scammed or having their credit/debit card information compromised.
Online safety is of paramount importance to us and the following are but some of the measures we take to safeguard your identity and money:
1. WE DON'T PROCESS OR STORE YOUR PAYMENT INFORMATION.
We use a reputable third party payment processing service provider called "PayFast". They are experts in payment processing and they use hi-tech security measures such as 3D Secure and GEO IP tracking to ensure that your information is always kept safe.
Once you've selected your items and now ready for payment you get redirected to the secure PayFast portal in order to transact safely. We also we offer you the option to pay for your purchase via a bank deposit or EFT, if you chose not to pay online.
2. HTTPS AUTHENTICATION
When you log into your online banking website you will notice https:\\ on your address bar before your bank's website. HTTPS is a protocol for secure communication over a computer network on the internet.
HTTPS provides authentication of the websites with which one is communicating, which protects against man-in-the-middle attacks. This works much like that verified tag on your favourite celebrities twitter account. Our online store is HTTPS authenticated, which means you can take comfort in knowing that you are dealing with the real Fresh Kicks.
3. BUSINESS ASSOCIATIONS
We align ourselves with reputable trade partners such as PayFast (as mentioned above); Fastway Couriers (being our courier company) and Mobicred (which provides credit facility for those paying in installments). We do this in order to ensure that we provide the best service to you at all times. I'm sure you will agree that one has to be legit to get into these circles.
We do not just use social media to advertise our content, but we use it to communicate meaningfully with our supporters. We jealously guard the reputation we have built over the years with our loyal client base. We would not do anything to tarnish our goodwill. Take a look at our social media pages and the testimonials by our customers.